Frequently Asked Questions(FAQ)
CEN.No.09/2025(Various Posts of Level-1 of 7th CPC Matrix)
Que.1. What is the opening date of Application for CEN No.09/2025?
Ans. The opening date of application is 31.01.2026.
Que.2. What is the closing date for online submission of Application for CEN No.09/2025?
Ans. The closing date for online submission of application is 02.03.2026 (23:59 hrs.).
Que.3. What is closing date for payment of online fees?
Ans. The Closing date for payment of online fees of application is 04.03.2026 (23:59 hrs.)
Que.4. What are the dates for modification of application?
Ans. Modification window will be active from 0 5 . 0 3 . 2 0 2 6 t o 1 4 . 0 3 . 2 0 2 6 If candidates wish to modify, change or correct any details except for details filled in the ‘Create an Account’ form (including e-mail id and mobile number) and chosen RRB, they may do so on payment of “online” modification fee of Rs.250/- (non-refundable) for each occasion. (Please Note: Details filled in ‘Create an Account’ form and ‘Chosen RRB’ cannot be modified).
Que.5. My eligibility requirement, final results are expected after 02.03.2026. Can I apply?
Ans. No, candidates waiting for final results of prescribed educational / technical / professional qualifications are not eligible to apply. Candidates should possess prescribed educational /technical / professional qualifications on or before the closing date for online submission of application for this CEN.
Que.6. What are the requirements to ‘Create an Account’?
Ans. Candidates should have their own mobile number and a valid & active personal e-mail ID.
Que.7. I have created an account for CEN 08/2024 or subsequent CENs. Should I create another account for CEN No. 09/2025?
Ans. NO. Candidates who have already created an account during any notification published by Railway Recruitment Board in the year 2024 & 2025 are not required to create an Account again. They should log in using the same user name and password to apply for CEN No. 09/2025
Que.8. What is the procedure to ‘Create an Account’?
Ans. Under ‘Apply Button’, select ‘Create an Account’, enter all the details asked for including candidate’s mobile number and email ID. OTP will be sent to candidate’s mobile number and email. The same have to be entered and submitted.
Que.9. Can I edit the ‘Create an Account’ details?
Ans. Candidates CANNOT edit any details of the ‘Create an account’ once the account is created. However, in case of genuine reason candidates may send request email to rrb.help@csc.gov.in with necessary documents and the case will be examined and suitable decision will be taken. In such cases, the necessary modification will be done at back end and candidates will be informed on their registered email.
Que.10. What is the next procedure after ‘Create an Account’?
Ans. Go to the ‘Home’ page. Under the ‘Apply’ tab, select ‘Already have an account’ from the drop-down menu. Sign in to your account. There are five broad sections: Personal Details, Other Details, Educational Qualification, Upload Profile Documents, Preference and Preview & Submit. After entering personal details, save and proceed to the next section and continue in this manner until candidate reach the last section ‘Preference and Preview & Submit’ where candidate can finally submit the application. Complete the online fee payment process. Finally, take a printout of the application containing the registration number.
Que.11. Can mobile be used for filling up of application?
Ans. Some features of application module will not work properly on mobile platform. So, it is advised to Use Desktop/Laptop.
Que.12. What is the procedure to login?
Ans. Enter registered mobile number and email ID followed by password and captcha and submit.
Que.13. How many Pay Levels are there in CEN 09/2025? Ans. There is only one pay level in CEN 09/2025 (Level-1).
Que.14. Can I submit common application for different Posts?
Ans. Yes. Candidates are allowed to apply for the different Posts in same Railways if they fulfill the requirement of educational qualifications.
Que.15. Can I apply to different RRBs for different posts?
Ans. No. Candidates are allowed to apply for only one RRB as per the Posts they are eligible.
Que.16. Can I apply to more than one RRB?
Ans. No, Applying to more than one RRB will result in the rejection of all applications and will lead to debarment from all future examinations of RRBs and RRCs.
Que.17. Can I apply multiple applications to same RRB?
Ans. No, Multiple applications to same RRB will result in the rejection of all applications and will lead to debarment from all future examinations of RRBs and RRCs.
Que.18. I have undergone LASIK surgery. Am I eligible to apply?
Ans. Candidates undergone LASIK surgery is conditionally eligible for posts that require Medical Standards A2 and A3 . Please refer Note of Para 3.0.
Que.19. Why Adhaar verification is required?
Ans. ADHAAR validation is required to ensure genuineness of candidature and to curb impersonation during exam. RRBs will not share ADHAAR details with any third party or use them for any purpose other than the objectives of this CEN No: 09/2025.
Que.20. What should I do, if I don’t have Adhaar?
Ans. Candidates can give details of any of the following documents, if they do not have ADHAAR:
- Driving License
- Passport
- PAN
- Voter ID
- Employee ID(Govt.)
- ID Card of School/College/University (if still studying)
The selected document in online application should be produced during the Computer Based Test, Skill Training Test and Document Verification & Medical Examination etc.
Que.21. What document should I produce if I have already changed my name?
Ans. Applicants must possess a Gazette Notification or relevant legal documentation for name changes and be prepared to present it upon request during the recruitment process. The same should be submitted at the time of DV. Applicants should also have to fill the original name and the changed name during ‘Create an Account’. In such cases, both the names will be reflected in the application.
Que.22. What should I do if I forgot password to log in My Account?
Ans. Click on the ‘Forgot Password’ option on the log in page. Enter either your registered e- mail or mobile Number along with your date of birth. The revised password will be sent to the candidate’s registered email address. Candidates must then login using the revised password sent to their registered e-mail. After logging in, Candidates can create a new password by accessing the ‘Change Password’ option available on the upper right-hand side of the online application page.
Que.23. Can I change my password?
Ans. Yes. Candidates should first login by using the old password. After logging in, Candidates can then change their old password by accessing the ‘Change Password’ option available on the upper right- hand side of the online application page.
Que.24. Can I change my ‘Chosen RRB’?
Ans. No. You cannot change the ‘chosen RRB’ after submission of application.
Que.25. Can I edit my details during the application process?
Ans. Yes. Any details in the application other than the details entered during ‘Create an Account’ can be edited till the application is submitted and registration number generated.
Que.26. Who are eligible for ‘Free Travel Authority’ (free Railway Pass)?
Ans. Candidates belonging to Scheduled Caste and Scheduled Tribe only can avail ‘Free Travel Authority’ (free Railway Pass).
Que.27. How do I avail ‘Free Travel Authority’ (free Railway Pass)?
Ans. This facility is available only to SC/ST candidates. While filling up ONLINE application, such candidates, should choose ‘Yes’ from the drop down under ‘Do you wish to avail free rail travel pass for the exam’ and fill up ‘Nearest Railway Station’. It is the responsibility of the candidates availing free travel authority to give the correct name of the Railway Station in online application, failing which their travel authority may get rejected while obtaining reservation. They are also required to upload their Caste Certificate.
Que.28. How can I receive the free travel facility?
Ans. In case of eligible SC/ST candidates, their City Intimation Slip/e-call letter itself will contain the free travel authority (sleeper class railway pass). They will be allowed to book train reservation by submitting a self-attested photocopy of their City Intimation Slip/e- call letter and SC/ST certificate at the ticket booking counter. For further details, refer Para 20.0 (e) of CEN No.09/2025.
Que.29. I am unable to upload my Caste Certificate.
Ans. Check whether the scanned document is in ‘PDF’ format and the size is below 500KB.
Que.30. What is EBC?
Ans. EBC is ‘Economically Backward Class’. Economically Backward Class (EBC) candidates are those whose annual family income is less than Rs.50,000/-(or) holders of BPL Card or any other certificate issued by Central Government under recognized poverty alleviation programme (or) holders of Izzat MST issued by Railways. Candidates should not confuse Economically Backward Class with Other Backward Class and Extremely Backward Class.
Que.31. What are the benefits given to EBC candidates?
Ans. EBC candidates are given ‘Fee concession’. Refer Para 7.3 of the detailed CEN No: 09/2025.
Que.32. I am an EBC. What should I do if I do not have EBC Certificate?
Ans. Candidate should have a valid Income Certificate, as per Annexure III (A) of the detailed CEN, before submission of application. If they do not have Income Certificate as per Annexure III (A), candidates can give details of their BPL card, or any other certificate issued by Central Government under the recognized poverty alleviation program (OR) details of IZZAT MST issued by Railways. Refer Para 7.3 of the detailed CEN No.09/2025 for more details. EBC Certificate/BPL Card/IZZAT MST, valid as on closing date for submission of online application, should be submitted during DV; otherwise, their candidature will be rejected.
Que.33. Are there reserved posts for EBC?
Ans. No. EBC candidates are eligible only for fee concession. There is no reservation of posts for EBC candidates.
Que.34. What is the crucial date for reckoning age for this CEN: 09/2025?
Ans. The crucial date for reckoning age is 01.01.2026. Refer Para 5.0, 5.1, 5.2 and 5.3 of the CEN No. 09/2025 for further details.
Que.35. What is the crucial date to claim SC/ST/OBC/EWS status?
Ans. Candidates seeking reservation on the basis of SC/ST/OBC/EWS status must ensure that they possess the caste/community certificate as on the closing date (02.03.2026) for submission of online application of this CEN. During DV, such candidates should produce their original caste/community certificate (in prescribed format) valid as on the closing date for online submission of application.
Que.36. What are the criteria for availing reservation under EWS?
Ans. Refer Para 8.13 of the detailed CEN No: 09/2025 available on the official websites of RRBs.
Que.37. Who all are eligible for Fee Concession?
Ans. SC, ST, Ex-Servicemen, PwBD, Female, Transgender, Minorities and Economically Backward Class candidates are eligible for fee relaxation.
Que.38. I am currently serving in the Armed Forces. Can I apply as an Ex-Serviceman?
Ans. You can apply as an Ex-Serviceman if you will be released within one year from the closing date for online submission of applications for this CEN (i.e. on or before 02.03.2027). Refer para 10.2 of detailed CEN No: 09/2025.
Que.39. I have already secured civil employment as an Ex-Serviceman. Am I eligible for Ex- Serviceman benefits against this CEN?
Ans. Ex-Serviceman candidates who have already secured civil employment under Central Government in Group ‘C’ & erstwhile Group ‘D’ (including PSUs, Autonomous Bodies/Statutory Bodies, Nationalized Banks etc.) after availing of the benefits given to Ex-Servicemen will be permitted only the benefit of Age relaxation as prescribed for Ex- Servicemen for securing another civil employment in a higher grade or cadre in Group ‘C’/erstwhile Group ‘D’ under Central Government. Such candidates will not be considered against the vacancies reserved for Ex-Servicemen. Refer Para 10.0 to 10.5 of the detailed CEN No: 09/2025.
Que.40. Who should produce NOC at the time of Document Verification?
Ans. Ex-Servicemen candidates who have already secured Civil employment, Serving Railway Employees (SRE) and serving employees in Central/State Government /Public Sector Undertakings should produce NOC at the time of Document Verification (DV).
Que.41. What is the benchmark degree of disability specified for PwBD?
Ans. An applicant will be considered as a Person with Benchmark Disability (PwBD), if the disability is 40% or more. Refer para 11.0 to 11.7 of CEN No: 09/2025.
Que.42. Can PwBD candidates apply against unreserved vacancies?
Ans. PwBD candidates can also apply against unreserved vacancies of those posts that are not exclusively earmarked for them but the post must be indicated as suitable for their disability in Annexure-A (Post Parameters) of CEN No: 09/2025. They will be eligible for age relaxation and fee exemption while applying for these posts.
Que.43. How do I know about the suitability of various disabilities for the posts?
Ans. The suitability or otherwise of a post for PwBD has been indicated in the Post Parameters Table (Annexure-A) against each post, under the column “Suitability for Persons with Benchmark Disabilities” with details of specified sub- category of disability.
Que.44. Who are eligible to avail Scribe facilities?
Ans. 1. In case of persons with benchmark disabilities in the category of Blindness, Locomotor Disability (Both Arm affected – BA) and Cerebral Palsy, the facility of scribe shall be given, if so desired by the person. The candidate can avail the assistance of scribe after submission of letter of undertaking as per Annexure-V(C) at the examination centre.
- In case of other category of persons with benchmark disabilities, the provision of scribe can be allowed on production of a certificate to the effect that the person concerned has physical limitation to write and scribe is essential to write examination on his behalf, from the Chief Medical Officer/Civil Surgeon/Medical Superintendent of a Government Health Care institution. The candidate can avail the assistance of scribe after producing the certificate as per Annexure-V(F) and submission of letter of undertaking as per Annexure-V(D) at the examination centre.
- The PwBD persons having less than 40% disability (covered under the definition of Section 2(s) of the RPwD Act, 2016 but not covered under the definition of Section 2(r) of the said Act) and having difficulty in writing can also avail the assistance of scribe for writing answers on their behalf after producing the certificate as per Annexure-V(D) and submission of letter of undertaking as per Annexure-V(E) at the examination centre.
Que.45. Who all are eligible for ‘Refund of Fee’?
Ans. Candidates who attend the CBT are only eligible for ‘Refund of Fee’ (after duly deducting bank charges) as given under Para 7.0 of detailed CEN No. 09/2025. Please note that modification fee is non- refundable.
Que.46. Please let me know the ‘Refund policy’ of RRBs.
Ans. Refund policy: By proceeding with payment, the applicant acknowledges and agrees that the Payment Made is non-refundable and applicants cannot raise Chargeback under any circumstances. The refundable portion of the fee (as per Para 7.4 of the detailed CEN) will be applicable only to those candidates who attend the CBT. There will be no refund of examination fee for erroneous, incomplete, or rejected applications and non-attendance of the CBT.
Que.47. In the application, only matriculation is visible. How do I add my other qualifications?
Ans. Under ‘Qualification’ select the relevant qualification, fill in the qualification details and click on ‘Add’ button.
Que.48. What date should I enter in the application if only the month and year of passing are available on the matric and other qualification certificates?
Ans. In case the date is unavailable on any of the qualification certificates, enter the last date of the month available on the certificate. For example, May-2025 may be mentioned as 31-05-2025.
Que.49. Which district /state should I mention if district / state have been bifurcated?
Ans. Present district /state may be mentioned since some districts will not be shown for a respective state in lieu of bifurcation, i.e., after bifurcation of Andhra Pradesh in Two states (Andhra Pradesh & Telangana). Districts of combined Andhra Pradesh State have been divided into Andhra Pradesh and Telangana. Moreover, districts of respective states have been further bifurcated. So, present district / state may be mentioned to avoid ambiguity.
Que.50. What all documents are to be uploaded in total?
Ans. All candidates have to upload their scanned photograph and scanned signature as per prescribed specifications. SC/ST candidates have to upload Caste Certificate in order to avail Free Travel Pass.
Que.51. What should be size of the documents to be uploaded?
Ans. The caste certificate, in PDF format, should be less than 500KB. Photograph, in JPEG format, should be between 40 KB to 70 KB (minimum 100 DPI resolution). Scanned Signature, in JPEG format, should be between 30 KB to 70 KB (minimum 100 DPI resolution). All dimensions are displayed in the ‘Upload Profile Documents’ page itself.
Que.52. How can I pay the fees?
Ans. The fees can be paid only ONLINE through Net banking or Credit Card or Debit Card or UPI services. Processing charges and GST as applicable are chargeable from the candidate in addition to the fees.
Que.53. What is the fees that I have to remit? Ans. Refer Para 7.0 of CEN No: 09/2025.
Que.54. What are the stages of recruitment process?
Ans. Single Stage Computer Based Tests (CBT), Physical Efficiency Test (PET), Document Verification (DV) and Medical Examination (ME). Refer para 14.0 to 14.3 of detailed CEN No: 09/2025.
Que.55. What is the pattern and syllabus for CBT?
Ans. Please refer Para 14.1 of detailed CEN No: 09/2025.
Que.56. Will there be negative marking?
Ans. There will be negative marking @1/3rd mark for every wrong answer in CBT.
Que.57. Where should I choose my choice of language for my examination?
Ans. Candidates can choose one language from a list of 15 languages available in the drop- down menu under ‘Personal Details’ page.
Que.58. Should I provide the order of preference for all the posts for which I am eligible?
Ans. Yes, candidates are advised to indicate their order of preference for as many posts as they are eligible for in the chosen RRB. Candidates with partial preferences will only be considered for the specific Railway Zones and posts/categories they have opted for, subject to vacancy availability at the time of allotment. If no preference is given for certain posts/categories, it will be considered as their unwillingness for those posts. Once preferences are submitted, they are final, and no changes will be entertained.
Que.59. Whom should I contact in case of queries related to submission of application? Ans. Helpline for candidates: For any queries related to submission of Application of CEN
No: 09/2025 (10:00 AM to 5:00 PM on all working days) Email: rrb.help@csc.gov.in
Phone: 9592001188, 0172-565-3333
Que.60. How do I know that my application is finally submitted?
Ans. Final acceptance of ONLINE application will happen only after receiving confirmation of application fee payment. The applicant will receive a confirmation on successful payment through email & SMS.
Que.61. In case of rejection of my application, will the fee paid by me be refunded? Ans. No refund of fee will be made on account of rejection of applications.
Que.62. Can I take the print out of the application?
Ans. Yes. Candidates can take print out of their application after payment of examination fees.
